The Original MakeUp Eraser® Shipping Policy
Thank you for choosing The Original MakeUp Eraser®. We're delighted to offer shipping services that cater to our customers worldwide. Below, you'll find detailed information about our shipping practices, designed to ensure a smooth and satisfying shopping experience.
Shipping Rates & Delivery Times
Our shipping fees are calculated based on the destination and the weight of your package, ensuring you receive the best rate possible. Here's a quick guide for our USA customers:
- First Class Shipping: For packages under 1 lb, rates range from $3 to $7. Delivery is expected within 3-5 business days.
- Priority Mail: For packages weighing 1 lb or more, shipping starts at $7, with delivery within 2-3 business days.
Please note, these timelines are estimates and do not include a 3-business day window needed for packaging and processing your order with USPS. While we strive to meet these delivery times, please understand that actual delivery dates cannot be guaranteed.
Shipping Costs
Be aware that shipping costs are non-refundable. This policy applies regardless of the situation, including but not limited to returns, exchanges, or delivery issues.
Package Delivery
In instances where tracking information indicates that your package has been delivered but you haven't received it, we kindly ask that you wait an additional 2-3 business days. During this time, please check with neighbors, family members, or others who might have accepted the package on your behalf, and contact the carrier for more information. If the package remains missing, reach out to our customer support team at MakeUp Eraser within five (5) business days for further assistance.
International Shipping & Import Taxes
We are pleased to offer international shipping to many destinations around the world. Please note that duties and import taxes are not included in the price of your order or the shipping cost. These charges, if applicable, will be calculated and displayed at checkout.
By proceeding with your purchase, you agree to pay any additional fees, duties, and import taxes that are required by your country’s customs authorities. Failure to pay these fees may result in your package being held at customs or returned to us. We are unable to refund any shipping costs for returned packages due to unpaid duties or taxes.
If you have any questions regarding duties and taxes, please contact your local customs office for more information before placing your order.
Incorrect Shipping Addresses and Lost/Stolen Packages
Accuracy is key when entering your shipping address. Unfortunately, we cannot offer refunds or reship orders if a package is delivered to an incorrect address provided by the customer. Similarly, we are not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. Orders marked as delivered by the tracking information will not be eligible for refunds under these circumstances.
We're here to help make your shopping experience as seamless as possible. If you have any questions or need further assistance with your shipping needs, please don't hesitate to contact us at sales@makeuperaser.com.
