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Return / Exchange Policy


Welcome to The Original MakeUp Eraser,


We guarantee your satisfaction. Though it's very rare, if for any reason you are not satisfied with your purchase, we want to know about it. We stand behind our products.

We guarantee quality on every item. We offer 100% money back guarantee within 30 days of purchase. MakeUp Eraser does not refund original shipping & handling charges. If you think something does not match up to our description of it, simply call 1-800-575-9451 or email sales@makeuperaser.com.

 

ALL PACKAGE-FREE STYLES ARE FINAL SALE.

 
All returns/exchanges must be authorized by MakeUp Eraser in writing PRIOR to returning the item(s). All returns/exchanges must be made with in 30 days of purchase.

Contact our team letting them know why you would like to receive a return/exchange.

Customer Service:
Email: sales@makeuperaser.com

Phone: 1-800-575-9451
Hours: Monday-Friday, 9:00 AM to 5:00 PM MST

IMPORTANT:
Please do not ship products without contacting our Customer Support Team, authorizing the return.

 
Packages that are returned without customer service authorization will be refused upon returning to the warehouse(s).
Once we receive your return, we will gladly exchange your item(s) or return your money. Refunds may be settled using the same payment method used to pay for the original purchase. All refunds will be processed with in 1 week of the return delivery.

 

Free Gifts With Purchase:

ALL 'FREE GIFTS WITH PURCHASE' ITEMS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE.

If an order return is being made, 'free gifts with purchase' items must be returned with the package to receive a full refund.

 

Delivered Product:

MakeUp Eraser does not claim responsibility for any lost or stolen packages.


Damaged, Defective, or Undelivered Product:
If product is damaged or defective, you are responsible to contact us within five (5) business days from the delivery date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.

In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service at 1-800-575-9451 or sales@makeuperaser.com that the product was not received. These reports must be made within five (5) business days from the delivered date.

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