Frequently Asked Questions
Frequently Asked Questions
Is MakeUp Eraser good for sensitive skin?
Yes! MakeUp Eraser is great for all skin types. There are no harsh chemicals & only requires water making it a great solution for those with sensitive or acne-prone skin.
Is the product cruelty-free or vegan?
Both! MakeUp Eraser is cruelty-free & 100% vegan.
How does it work?
MakeUp Eraser is powered by SmartErase™ Technology, which features unique cross-section microfibers that are engineered for efficient makeup removal using electrostatic forces, and enhanced when wet. Our innovative design ensure both effective makeup removal during use & easy stain removal through home laundering, ensuring long-lasting reusability.
Does it remove waterproof makeup?
Yes! MakeUp Erasers removes all makeup & sunscreen, including waterproof.
How do I know it's time to replace my MakeUp Eraser?
MakeUp Erasers will eventually wear down the more you use & launder them. Once your fibers are not sticking straight up & don't feel extremely soft anymore, it may be time to replace.
How do I use it?
Machine wash prior to first use. Fully wet your MakeUp Eraser in warm water. The warmer, the wetter, the better! Use the short fiber side to remove your makeup then flip to the long fiber side (side with tag) to exfoliate the skin.
Can I use cleanser, micellar water, or any other products with my MakeUp Eraser?
Of course! Even though MakeUp Erasers only require water, we play well with others. You can definitely add cleanser or any other product to your MakeUp Eraser for an added benefit.
Do I need to wash my face after I use my MakeUp Eraser?
We definitely recommend you continue with your normal skincare routine after using your MakeUp Eraser. It's best to erase your makeup first, then use your cleansers & actives on your bare skin for best results.
Does MakeUp Eraser remove sunscreen?
Yes! MakeUp Eraser erases all SPF & sunscreens, making it perfect for all ages.
Do you have any discount codes?
Be sure you sign up for our email & SMS list so you'll be the first to know about all our future sales & exclusive offers!
Product Care
How do I clean my MakeUp Erasers?
Machine wash hot & dry. Dryer sheet & fabric softener safe. Recommended to wash in laundry bag. Machine wash before first use.
What detergent do I use when washing?
Any detergent or soap works. Just add in with your existing load. Makeup will not transfer onto anything else in the load.
Can I use fabric softener?
Absolutely! Fabric softener & dryer sheet safe.
Can I hand wash my MakeUp Erasers?
Absolutely! For hand washing or spot treating, you can use your facial cleanser or dish soap.
What do I do with my MakeUp Eraser in between uses?
Our tags are designed to be able to allow you MakeUp Erasers to hang dry on a hook. Be sure you hang it or lay it out flat to dry overnight.
Shipping
How long will it take to get my product?
Standard USA shipping is 3-5 business days.
Do you ship internationally?
Yes, we ship worldwide!
Refunds & Exchanges
Can I return my MakeUp Eraser product if I am unhappy with it?
We offer 100% money back guarantee within 30 days of purchase.
How do I return/exchange my product?
Please contact Customer Service at sales@makeuperaser.com with your name and order number and we will help you right away.
Afterpay / Sezzle
What is Afterpay/Sezzle?
Buy what you want today, pay for it in four equal installments, interest-free. *Please note: total cart value must be between $35 and $1000. Afterpay is for USA only. Sezzle is for USA & Canada.
How do I use Afterpay or Sezzle?
Shop makeuperaser.com as usual. At checkout, choose "Afterpay" or "Sezzle" as your payment method, register and provide payment details. If you’ve used Afterpay or Sezzle before, just log in to your account and complete your order — it’s that easy!
How does the Afterpay and Sezzle's schedule work?
First payment is required at the time of purchase. Three remaining payments are deducted automatically from your selected payment method every two weeks. No additional charge (unless payments are late). If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay/Sezzle account to make your payments early. You can log in to your Afterpay/Sezzle account anytime to view your payment schedule or make a payment before the next due date.
What if I can't pay an installment?
Afterpay and Sezzle both do not charge interest unless a payment is missed/late. You will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is still not made within seven days. Late fees will not exceed 25% of the total order.
When will my items be delivered if I choose Afterpay/Sezzle payment option?
Right away! Please allow within 3-5 business days for your product to ship.