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Frequently Asked Questions


FAQ

General

Q: Will THE SPONGE bleed in the wash?

A: No, our non-toxic dye is mixed, poured, & baked into each sponge to prevent any bleeding. No makeup or color will transfer onto anything in the washing machine!

Q: Is it tested on animals?

A: Never! We love our furry friends here at MakeUp Eraser and are cruelty-free. We absolutely do NOT test on animals.

Q: Is it vegan?

A: Yes, 100% vegan.

Q: How long does THE SPONGE last?

A: Since THE SPONGE is machine washable, it can last 2x as long as the average sponge/blender. Machine wash & dry approx. once a week.

Q: How do I know it's time to replace my sponge?

A: Eventually, it will wear down and need to be replaced. Approx. every 6 months.

Q: Can I hand wash my sponge?

A: Yes, however for a more thorough clean we do recommend machine washing & drying to help kill germs! The higher the heat, the happier THE SPONGE!

Q: THE SPONGE didn’t come completely clean, what should I do?

A: For heavy makeup wearers or a missed wash, we recommend soaking THE SPONGE in your favorite facial cleanser or detergent for 15-60min. prior to machine washing.

Q: Is THE SPONGE vegan, non-toxic, cruelty free, latex free & hypo-allergenic?

A: Yes, yes & more YES!

Q: How do I use it?

A: Great news, you can’t use THE SPONGE wrong! You are welcome to use THE SPONGE wet or dry to apply foundation, concealer, contouring, bronzing, highlighting, baking, & more. #notyouraveragesponge

Q: THE SPONGE & washball sizing?

A: THE SPONGE: approx. 1.25in. x 1.5in. x 2in.

washball: approx. 4in. round.

Q: Do you have any discount codes?

A: Be sure you sign up for our email list so you'll be the first to know about all our future sales & exclusive offers!

Q: Are you looking for resellers?

A: If you are a business owner and interested in reselling The Original MakeUp Eraser, you can apply for wholesale here.

Ingredients

THE SPONGE is formulated with non-toxic polyurethane & The Original MakeUp Eraser’s unique technology “WashTech” blend to erase makeup by simply machine washing.

Product Care

Q: How do I clean THE SPONGE?

A: Machine wash hot & dry with your MakeUp Eraser/towel load approx. once a week. For heavy makeup wearers or a missed wash, we recommend pre-soaking prior to machine washing.

Q: What detergent/soap do I use when washing my MUE?

A: Any facial cleanser or detergent works!

Q: Can I hand wash my sponge?

A: You absolutely can! You can use any detergent or facial cleanser. However, machine washing is much easier and will give you the best results. We recommend putting in the dryer on high heat to kill the germs.

Pro Tips

Q: How can I make sure my sponge is EXTRA clean?

A: The higher the heat, the happier THE SPONGE! Higher heat in the dryer will kill more germs. We also recommend to pre-soak for stubborn stains.

Q: How do I get my sponge completely clean?

A: We recommend to machine wash & dry on hot with your MakeUp Eraser/towel load. The higher the heat, the happier THE SPONGE.

Q: How often do I need to wash?

A: We recommend machine washing end of week with your MakeUp Eraser/towel load! For a missed wash, pre-soak prior to machine washing.

Shipping

Q: How long will it take to get my product?

A: Standard US shipping is 3-5 business days.

Q: Do you ship internationally?

A: Of course - we ship worldwide! Be sure to shop your country by clicking the flag icon in our menu bar. Products leave our warehouse within 3-5 business days but delivery time may vary depending on your shipping method and customs/postal country. Duties & taxes included at checkout.

Q: Where are you based out of?

A: MUE HQ is located in sunny Phoenix, Arizona.

Refunds

Q: Can I return my product if I am unhappy with it?

A: Sure! We offer 100% money back guarantee within 30 days of purchase.

Q: How do I return my product?

A: Please contact us at 1.800.575.9451 or sales@makeuperaser and we will help you!

Afterpay or Sezzle

Q: What is Afterpay? Sezzle?

A: Buy what you want today, pay for it in four equal installments, interest-free. *Please note: total cart value must be between $35 and $1000. Afterpay is for USA only. Sezzle is for USA & Canada.

Q: How do I use Afterpay or Sezzle?

A: Shop makeuperaser.com as usual. At checkout, choose "Afterpay" or "Sezzle" as your payment method, register and provide payment details. If you’ve used Afterpay or Sezzle before, just log in to your account and complete your order — it’s that easy!

Q: How does the Afterpay and Sezzle's schedule work?

A: First payment is required at the time of purchase. Three remaining payments are deducted automatically from your selected payment method every two weeks. No additional charge (unless payments are late). If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay/Sezzle to make your payments early. You can log in to your Afterpay/Sezzle account anytime to view your payment schedule or make a payment before the next due date.

Q: What if I can't pay an installment?

A: Afterpay and Sezzle both do not charge interest unless a payment is missed/late. You will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is still not made within seven days. Late fees will not exceed 25% of the total order.

Q: When will my items be delivered if I choose Afterpay/Sezzle payment option?

A: Right away! Please allow within 3-5 business days for your product to ship.

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